![]() ![]() Items cannot simply be exchanges before this procedure has been followed. Returned goods need to be inspected by trained technical staff before a decision is made as to how the return will be handled. Where you buy installation services through the Sound Of Ministry website, you agree that Sound Of Ministry can start providing the services once an assessment has taken place before 7 days have passed from the date that you bought the services. Any item wanting to be returned must be done before a credit/refund/exchange will take place. A courier collection fee of R100.00 may be charged on credits and exchanges or refunds. Please check compatibility information before placing an order. Products will not be refunded or exchanged due to incompatibility. Software products cannot be exchanged or refunded. A 15% handling fee may be charged on opened/used purchases subject to viewing. Sound Of Ministry will give a store credit, exchange or refund on any online purchases within 7 days from the date of purchase as long as the item packaging has not been damaged in any way, and the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. ![]() We promise to always offer our customers the best we can in terms of the above and offer to match, if possible, any cheaper written quote, not older than 5 days from a local company on any products we have in stock at that time provided we do not run at a loss. We are dedicated to our customers when it comes to pricing, quality, advice, value and service. We do not deliver outside of South Africa If you bought goods from one of our six retail branches, we kindly request you contact the branch you dealt with directly in order to facilitate your return and refund.SHIPPING: All deliveries in Gauteng under the value of R3500 will have a delivery charge of R95Īll deliveries outside Gauteng under R5000 will have a delivery charge of R115.Īll deliveries will be booked on economy road freight, which for Gauteng means next business day delivery and outside Gauteng means 1-3 business days delivery. *Collection of returned goods only applies to purchases made online. Please however note that refunds to methods other than EFT is handled via our payment processing partner Peach Payments, they process payments and refunds on our behalf and as such this process can take between 7-14 days and is beyond our control. ![]() If you paid with another method other than EFT, your refund will be actioned upon approval thereof.If you have not received your EFT refund within three working days of issue, please contact us immediately. We reimburse all refunds from FNB so keep in mind that dependent on your bank, it may take a day or two for the refund to reflect in your account. If you paid via EFT, your refund will be issued the Thursday after your request was approved.Refunds will be processed using the original payment method. Should a delay of any nature arise during the process of issuing your full or partial refund, we will immediately be in contact. We do however ask that you allow enough time for us to arrange collection* and inspect condition of goods upon their return before we can issue a refund. Should you choose not to exchange goods or accept store credit, you are welcome to request a refund via our returns form. Please see the section on ‘Returns’ in our Cancellations & Returns policy to initiate the process. ![]()
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